If you have any questions about our liveaboards trips or any other inquiries, please contact us by email only.
Booking support is available by email 7am – 9pm (GMT +7 winter time) seven days a week. Please email or use below contact form.
For Transportation Coordination or Last-Minute Flight Changes
If your flight schedule changes before your cruise, or you need help coordinating transport to your Mermaid Liveaboards vessel, please email info@mermaid-liveaboards.com. If 24 hours or less prior to boarding please WhatsApp us at: +62 (0)811 386 940 for last minute assistance only
How to contact for Family Emergencies During Your Cruise
Mermaid I and Mermaid II are both equipped with Starlink internet, so in most cases, you can be reached directly by own mobile phone while on board.
If your family needs to reach you urgently and cannot get to you via your phone, please phone or WhatsApp: +62 (0)8133 777 8077 (English),WhatsApp : +62 (0)811 386 940 (Bahasa) and we will relay the message to the vessel as quickly as possible. This is for true emergency use only please.
Note time differences : Bali is 1 hour ahead of Jakarta, Sorong 2 hours ahead of Jakarta.
We promise a response to emails in less than 24 hours. If you do not receive a response or have an urgent question, please contact us to info@mermaid-liveaboards.com. Please also check your junk box just in case our reply email went there.