MERMAID CRUISE LTD

Please read carefully our General Booking, Cancellation, Payment and others policies - effective date December 2005.

Mermaid Cruise Ltd. reserves the right to alter published rates without prior notice. National Park, Port and visa fees are subject to increase and/or be due to amendment by government policy change, and are out of the control of Mermaid Cruise Ltd.

Payments are to be made by telegraphic transfer or by international money order in USD, net of charges , to the account indicated on your invoice. We cannot accept personal or bank cheques due to high bank clearing fees.
 
Please fax remittance transfer slip as soon as transfer has been made to fax no. +66 76 344612 or +66 76 341853 or send via scan email.

Mermaid Cruise Ltd reserves the right to alter published rates without prior notice. National Park and Port fees are subject to increase and/or amendment by government policy and are out of the control of Mermaid Cruise Ltd.

*Non-divers receive a 10% discount on all liveaboard trips*

Thailand and Burma only - prices include: transfer hotel/boat/hotel on boat departure/arrival days or for airport pick up on same day departure or arrival in Phuket (or Ranong airport option for Burma guests), all meals & snacks, coffee, tea, hot chocolate, soft drinks and drinking water, tanks, weights, weight belts and diving with experienced dive Divermasters/Instructors.
 
Thailand and Burma only - prices do not include:  National Park Fees of Thai Baht 1,800 or Myanmar entry fee US$230.00 (new unmarked notes), rental equipment, NITROX, on board courses and alcoholic beverages. Price is on application for any transfers north of the airport or from other locations off Phuket Island. Guests arriving/departing on days other than cruise departure/arrival dates or after the normal cruise departure times will require special transfers. Special transfers will be charged to the guest on board – Airport and south @ 500 baht per person each way, north of the airport or from other locations off Phuket Island – price on application.

Thailand and Burma only - Cruise Departure/arrival times: MV Mermaid II - Similans 18:00/16:00; Hin Daeng & Phi Phi 18:00/09:00; MV Mermaid I – Burma ex Phuket Phuket/Phuket 18:00/16:00; Note all cruise departure and arrival times are subject to change without notice. Please check times on booking for your specific cruise.

Note for Burma guests only: - Burma (Myanmar) Entry Fee of US$150.00 for each passenger is payable in cash only on departure day. Four (4) passport photos are also required on departure day, together with a photo copy of the main (picture) page of the passport.

Indonesia only - prices include: Transfers from/to airport and all points in the south, a ll meals & snacks, coffee, tea, hot chocolate, soft drinks and drinking water, tanks, weights, weight belts and diving with experienced Divemasters/Instructors.

Indonesia only - prices do not include: Transfers to/from central and northern Bali , National Park and Port fees US$50, NITROX fills (US$5), rental equipment, on board courses and alcoholic beverages

IMPORTANT NOTE - Burma and Indonesia: Please fill in the guest information form AT TIME OF BOOKING and forward immediately to Mermaid Liveaboards via email info@mermaid-liveaboards.com or via fax +66 76 341853. Please ensure you provide an email address and phone contact number plus complete the emergency contact information section.

All areas: Please show proof of dive certification and medical diving insurance when checking in on departure day. When checking in, all divers are required to complete a liability release waiver and to show proof of diving certification and dive medical insurance such as Padi, Dan or equivalent. Please you have these available in your hand luggage. 

Luggage and what should I bring: You are welcome to leave excess luggage in our offices at Patong, Phuket and at Absolute Scuba Bali at Sanur Beach, Bali.

Deposits, Payments, Cancellations - FIT and Group Bookings (less than 8 pax):

Deposit: 30% within 10 days of booking
Final Payment: 60 days prior to departure
Last Minute Bookings: 100% payment within 24 hours of booking or prior to boarding for bookings made on departure day.

Cancellations:
More than 90 days prior departure: Refund of deposit minus USD 100.00
90 to 60 days prior departure: Deposit lost
Less than 60 days prior departure: No Refund

Deposits, Payments and Cancellations - Full Boat Charter or Group (8+pax) Bookings:

A 10% non-refundable deposit is required within 10 business days of booking. If not received, the cruise will be open for resale.

The next 25% of the total cost to be paid at least 120 days before the departure date.
The balance, 65% of the total cost, to be paid at least 90 days before the departure date.

Cancellations:
More than 120 days before the departure date, all payments will be refunded, less the 10% initial deposit.

Less than 120 days but more than 90 days before the departure date all payments will be refunded, less 35% of the total cost.

If a cancellation is made for part of the group then the refund will be pro-rated accordingly. All payments for the cancelling guests will be refunded less 35% of the total cost of each cancelled guest. Any FOC concessions will be adjusted accordingly.

Less than 90 days before the departure date, no refunds will be made.

Mermaid Cruise reserves the right to cancel any trip if there are less than the equivalent of 4 deluxe cabin guests. Mermaid Cruise will do their utmost to transfer the guest to a vessel they deem to be of equal or better standard. Alternatively, we may ask the guest to transfer to the date before/after the cruise. In the event none of these options are possible, we will offer a full refund (allow maximum 1 week processing time).

Mermaid Cruise do not accept any legal liability for loss or damage to any luggage or dive equipment while being transferred to/from the vessel nor while on board. Mermaid Cruise will offer any assistance possible to help with any insurance claims for lost or damaged property.

Lastly, Mermaid Cruise Ltd. does not offer refunds in the event of personal injury, airplane delay, mechanical breakdowns, weather, sickness, strikes, war, criminal acts, quarantine, acts of god, if another guest requires immediate evacuation and the vessel must return to port or any other event beyond its actual control. Guests are strongly advised to have valid dive medical, travel and cancellation insurances.

Regardless of which cruise you choose ...  Be prepared for some of the world's best diving plus a maximum of comfort, service and safety on M/V Mermaid I & II - Welcome on board!

Note: Mermaid Liveaboards Booking Hotline +66 (0)8727 48348

Mermaid I & II

Thailand , Burma & Indonesia

Tel: +66 (0)76 344612

Fax: +66 (0)76 341853, (0)76 342510

Mobile : +66 (0)8727 48348 Mermaid Liveaboards Hotline

Mobile : +66 (0)89 648 1331 Kay Golding – Thailand

info@mermaid-liveaboards.com

www.mermaid-liveaboards.com

Mail address:

Mermaid Cruise Ltd
3 Soi Sawatdirak
Patong, Kathu, Phuket
Thailand 83150